What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The notification of my form is code, not results

    Asked by julesfish on April 17, 2011 at 08:31 PM

    Help! My form is done and notifications get through, but I don't get the results of the form - I just get a heap of code.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on April 17, 2011 at 09:11 PM

    Hi julesfish

    Submission tests on a clone of your form showed no problems in my Gmail inbox. This leads me to believe that the issue is related to the embedded form and not when it is used from its actual address. (As you may know, forms are cloned using the address where the form resides and not from the address of the page in which it is embedded.)

    Unless there is some compelling reason to embed the form via the source method, try another format (iFrame is usually a safe bet).


    Please let us know if this solves the problem.


  • Profile Image

    Answered by julesfish on April 18, 2011 at 02:36 AM

    Hi Abajan,

    Thanks heaps for your advice, but the problem still exists.

    Interestingly, if I change the recipient adress to my own personal account (rather than my client's business address), the form comes through fine.

    What could that be about?




  • Profile Image
    JotForm Support

    Answered by abajan on April 18, 2011 at 05:37 AM

    Hi again

    Since the notifications received by your email account appear as they should, it may be some setting in the client\'s email account that is causing the problem. Until the situation is rectified, is it possible to have the notifications received from JotForm by your client\'s business email account automatically forwarded to a Yahoo!, Gmail or Hotmail address of theirs? Gmail has a feature that can do this and I was just wondering if your client\'s email provider might have the same facility.

  • Profile Image

    Answered by julesfish on April 18, 2011 at 05:54 AM

    I will organise something like your suggestion. Thanks so much for your help again.

  • Profile Image
    JotForm Support

    Answered by abajan on April 18, 2011 at 07:00 AM


    Glad to be of assistance, Julie.

    Perhaps I should add that the recent glitch where several Gmail user accounts were inaccessible made me see the wisdom of having copies of emails sent to at least one alternate location.

    This short video shows how automatic forwarding is done with Gmail but all of the major email providers have a way to do this. Hopefully, your client\'s email service has a (simple) way to do it too.

    ~ Wayne