Authorize.net: Payer Info is missing on the submissions page

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    joanfeldman
    Asked on March 18, 2020 at 11:30 AM

    We have a form that for a while was not capturing the payer info. Some were and some were not.

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    BJoanna
    Answered on March 18, 2020 at 12:01 PM

    Sorry for the inconvenience this may have caused you.

    I saw that the Payer Info is missing for the submissions you received on March 5th. We had an issue with Autorize.Net payment integration on that date. I will report the issue to our developers, so they can recover the missing data. We will inform you via this thread once this issue is resolved. 

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    joanfeldman
    Answered on March 18, 2020 at 02:00 PM

    Thank you