What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the notification email address?

    Asked by b.watson on May 24, 2013 at 03:57 PM

    After many attempts, I cannot change the notification email address with any success. I followed the instructions in the user instructions set and the faq's. Please advise. I have not loaded it to my site yet because the testing has not checked out yet.

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    JotForm Support

    Answered by Morian on May 24, 2013 at 04:07 PM

    Hello! Regarding notification email address, even if you have successfully changed the recipient email, when you press Test Email it will still send it to your jotform account email. 

    Don't worry though because when you actually try to submit a form through the direct link, it will be sent to the email you specified in the recipient email.

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    Answered by EliezerN on May 24, 2013 at 04:25 PM

    Hello b.watson,

    To change the Notification E-mail Address please follow the instructions below:

    1- While editing your form go to E-mail Alerts tab in the top menu, there click on the current Notifcation.

    2- Then click on Replay-to and Recipient Settings button.


    3- After that in the Recipient E-mail field type the new E-mail Address.

    4- And finally click on the Finish button.

    After all of this test your form.

    I hope this help you.