- eileenjstAsked on May 24, 2013 at 05:12 PM
Hello: I made a form this past week and integrated it with google doc. I had a problem, but saw on the forum that there were issues on the integration that were in the process of being looked at.
A few days later, I was able to implement the integration and integration worked fine for a few days.
Now, the integration has stopped working. I un-integrated the form and made a new integration, but cannot get that integration to work either. Help!
- JotForm SupportMike_TAnswered on May 24, 2013 at 06:08 PM
We are sorry for the inconveniences caused.
I have just checked the Google Spreadsheet integration on my test form, and it is working fine. Can you please provide us with the link to affected form? We will proceed with the further test.
- eileenjstAnswered on May 24, 2013 at 07:26 PMhttp://form.jotformpro.com/form/31396774865975
- JotForm SupportWelvinAnswered on May 24, 2013 at 08:15 PM
I am able to replicate the same after cloning your form.
I've made some changes to the form especially to those symbols and special characters. Re-do the integration and everything's working perfectly.
This is the cloned form: http://www.jotformpro.com/form/31437700204947
This is the spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0AgEiJQf5QINCdHNVUi1pUFdMZ3RXZDJSdGRxb2kxX3c&usp=sharing
I suggest you to do the same changes or simply clone (How to Clone a Form) the form back for your convenience then establish the google Spreadsheet integration.
- eileenjstAnswered on May 29, 2013 at 12:31 PMHello:
I tried removing all the special characters from the title. I tried making
a copy, and am still not getting any submissions in my google doc.
Help. I've been using jotform for several years, and love this feature.
Can't figure out why this form is not working.
http://form.jotformpro.com/form/31473601402947 my copy
On Fri, May 24, 2013 at 8:15 PM, JotForm Support Forum
- JotForm SupportWelvinAnswered on May 29, 2013 at 01:47 PM
Your copy seems a bit different from my cloned form. Please kindly check and make sure you have the same form structure.
I have tried another integration and works very well: https://docs.google.com/spreadsheet/ccc?key=0AgEiJQf5QINCdGRlNWJRVzhjd3NUVEFsN3RNMTZmWmc#gid=0
Clone my form by following this guide: http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL