PayPal Pro: Credit Card option does not work unless I select paypal option.

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    josephriba
    Asked on March 19, 2020 at 05:19 AM

    If I select credit card in payment method I get a message that says invalid configuration. Please see the attached image.

    When this happens the user is thrown out of the form and has to start the process all over again. 

    If this cannot be fixed I need to force all payments through paypal but some of my users do not have paypal accounts. 

    Is there a way to fix this problem?

    Thank you for your help.

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    ashwin_d
    Answered on March 19, 2020 at 06:30 AM

    I am sorry for the trouble caused to you. Do you mean to say that users are able to pay through Paypal account but not directly through credit card option?

    Its most likely issue related to your PayPal account limitation. Please check if there any limitation in your PayPal account. You need to also ensure that "PayPal Account Optional" is turned on in your PayPal account. You may like to take a look at the following guide on how to turn on PayPal account optional: https://www.paypal-community.com/t5/About-Business/How-to-make-quot-PayPal-Account-optional-quot-option-available/td-p/845267

    Hope this helps.

    Do get back to us if you have any questions. 

  • Profile Image
    josephriba
    Answered on March 20, 2020 at 12:05 AM

    Hi Ashwin,

    Yes I am able to pay through Paypal account but not directly through credit card option.

    Also the Paypal settings are already set to Paypal account optional. 

    FYI that guide is out of date.  The way to access the "Paypal account optional" is through Paypal Pro. and the setting is found in Website payment preferences.

    I still have the problem that paypal returns the message "invalid configuration".  It seems to me that the way that jotform collects the information is not acceptable to paypal. 

    I am testing a few different things.  Paypal cannot be reached due to Covid 19. 

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    Jed_C
    Answered on March 20, 2020 at 01:38 AM

    Can you please confirm if the error message shown below is what you get?

    15633212991707_1.png

    If so, that error occurs when your billing agreement in PayPal is disabled/inactive or you have not agreed to the billing agreement. This PayPal error code link explains the error that is shown. 

    1584682766API Error Codes - PayPal Devel

    You can let PayPal know about this show they can check your account.

  • Profile Image
    josephriba
    Answered on March 20, 2020 at 03:32 AM

    That is not exactlythe message that I get.  I have a paypal Pro account.  My understanding is that paypal should allow payments through a credit card without the user having to have a paypal account

    This is the message I get



    1584686841Screen Shot 2020-03-20 at 4.45

  • Profile Image
    ashwin_d
    Answered on March 20, 2020 at 03:46 AM

    Please note that this issue is caused because of some limitation in your PayPal Pro account. I will check this further but I am certain that issue is related to Paypal account. Is this a new PayPal business account?

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    josephriba
    Answered on March 20, 2020 at 04:11 AM

    I want to always use paypal as the gateway.  and it seems to me that if we do that paypal will allow users to pay using a credit card without the need to log in to paypal.

    I have no agreements with Visa Amex or anyone else.  My only agreement is with paypal.

    I do not therefore want two payment methods to show it is sufficent to show only Paypal.

    See the image below


    1584689872Screen Shot 2020-03-20 at 5.36

  • Profile Image
    josephriba
    Answered on March 20, 2020 at 04:21 AM

    In the image in my last message you see that it allows for payment by credit card however I have no agreement with any credit card companies. 

    The field in jotform ithat I selected from "payments" is called paypal pro so I assume therefore that to make it work I only need a paypal pro account and paypal does any dealings with credit card companies.

    I do have a paypal pro account and it is configured.  You can see the configuration in the wizard.

    What does it mean then if a user selects "credit card" instead of "Paypal" as the method rather Does this mean that the user is going outside the paypal system?  If so I need to shut this down as I only have an agreement with paypal pro.

    My understanding is that the payments are all made through Paypal even if "Credit Card" is selected.

    Can you please let me know.


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    josephriba
    Answered on March 20, 2020 at 04:35 AM

    The paypal account is not a new account I have had the account for many years

    I set up paypal pro several months ago and it has been working fine and still works fine provided that the user selects "Paypal" rather than "Credit Card".

    I have sent a message to paypal but I think that they will say their system is working just fine because if paypal is selected the user is taken to the paypal website and the transaction is completedly properly. I note that it is not necessary for the user to log into paypal to make a payment by credit card.  But they must select the paypal option not the credit card option.

    I ask then - WHAT IS THE REASON FOR THE SEPARATE PAYMENT METHOD "CREDIT CARD" IT DOESN'T MAKE ANY SENSE TO ME.  IS THERE A WAY TO REMOVE IT SO THAT USERS DO NOT SELECT A PAYMENT METHOD THAT DOES NOT WORK?


    1584693185Screen Shot 2020-03-20 at 6.25

  • Profile Image
    ashwin_d
    Answered on March 20, 2020 at 05:57 AM

    WHAT IS THE REASON FOR THE SEPARATE PAYMENT METHOD "CREDIT CARD" IT DOESN'T MAKE ANY SENSE TO ME.  IS THERE A WAY TO REMOVE IT SO THAT USERS DO NOT SELECT A PAYMENT METHOD THAT DOES NOT WORK?

    Please note that both the option uses same PayPal merchant account to process payment. Credit card option is displayed to user in form so that user can input the card details and form and payment is processed within form without leaving form. If user select PayPal option and submit form, user will be redirected to PayPal checkout page to settle the payment. 

    Please note that if you want to disable credit card payment within the form, you need to edit the payment tool of your form and uncheck "Accepted Credit Card". Please check the screenshot below:

    1584698220disableCc.gif

    Hope this helps.

    Do get back to us if you have any questions. 

  • Profile Image
    josephriba
    Answered on March 21, 2020 at 02:41 AM

    Hi Ashwin,


    Thank you for your help.  I have made the change that you suggested and the form now works in the way that I needed.

    Can you please also have a look at the discussion that I started in relation to the form calculation not working.  A number of suggestions have been made by other support consultants at Jotform however these suggestions have not been successful.

    Thank you 

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    ashwin_d
    Answered on March 21, 2020 at 04:08 AM

    I am glad to know that your form work as expected. 

    On your question related to form calculation issue, I have already responded to you in the following thread: https://www.jotform.com/answers/2213896