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    Japanese characters don't display in Excel file

    Asked by ubmdesigncentral on May 24, 2013 at 07:47 PM

    re: http://www.jotform.com/submissions/31325185240950

    When I download the submissions, the Japanese characters don't display. How can this be resolved? Thx!

    Page URL:
    http://www.jotform.com/submissions/31325185240950

    Screenshot
    excel Submissions JotForm www resolved
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    JotForm Support

    Answered by Welvin on May 25, 2013 at 03:04 AM

    Hi,

    What are your current OS and MS Office Version? It seems to works fine on my end using Win 7 MS Office 2010

    It's probably because of your current MS Excel Encoding Settings and or Computer Language Settings.

    I have uploaded the file, download it here: https://shots.jotform.com/welvin/userfile/JP-Signum-Form - (2013-05-25 02_52_45).xls. Open the file and see if you can see the same error on your end.

     

    Thanks

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    Answered by ubmdesigncentral on May 25, 2013 at 10:08 AM

    Thank you! Changing the settings fixed the problem.