Conditional Logic - need help sorting this

  • Profile Image
    Masalamedia
    Asked on May 24, 2013 at 09:18 PM

    I have a survey where customers are asked to rate our services 1-5 (in stars)

    If someone replies with ANY 1's or 2's, I want them to get a "Sorry it wasn't great" email.

    Everyone else gets the standard "thanks for taking the survey" email.

    If someone gets the "Sorry" email, they should NOT get the standard thank you email.

    Everyone should get an email. No one should get more than one email.

    How would I setup the logic for this?

  • Profile Image
    pinoytech
    Answered on May 25, 2013 at 02:03 AM

    Hi,

    In order to achieved that, you need this condition into your form.

    Conditions for Autoresponder - PROBLEM

    Conditions for Autoresponder - GOOD

    Note:

    {yourEmail} is the tag of your Email address field.

    AutoResponder - PROBLEM - set Your Email Address field as your Autoresponder's recipients.

    Feel free to let us know if you need further assistance.

    Thank you!