What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional Logic - need help sorting this

    Asked by Masalamedia on May 24, 2013 at 09:18 PM

    I have a survey where customers are asked to rate our services 1-5 (in stars)

    If someone replies with ANY 1's or 2's, I want them to get a "Sorry it wasn't great" email.

    Everyone else gets the standard "thanks for taking the survey" email.

    If someone gets the "Sorry" email, they should NOT get the standard thank you email.

    Everyone should get an email. No one should get more than one email.

    How would I setup the logic for this?

    Page URL:

  • Profile Image

    Answered by pinoytech on May 25, 2013 at 02:03 AM


    In order to achieved that, you need this condition into your form.

    Conditions for Autoresponder - PROBLEM

    Conditions for Autoresponder - GOOD


    {yourEmail} is the tag of your Email address field.

    AutoResponder - PROBLEM - set Your Email Address field as your Autoresponder's recipients.

    Feel free to let us know if you need further assistance.

    Thank you!