Card Form: form speed is super slow and laggy in facebook messenger webview.

  • Profile Image
    Asked on March 20, 2020 at 09:09 AM

    Hi Jotform Team,

    Here is my found up.

    I am facing the issue of form sensitivity & speed. The button for clicking, the column for click & fill are laggy and have to click tons time only able to trigger.

    Pls...I need this assistance.

    I do attach a video. If you can't view, you might check with your page messenger, I do chat with your support with providing all material and info in term of picture & video.

    Looking forward to hearing from you soon.


  • Profile Image
    Answered on March 20, 2020 at 09:48 AM

    I was able to replicate it. The issue is noticeable with card layout. If you use classic form, it seems to load fine.

    I have now escalated this to our L2 team for further investigation. We'll let you know in this thread once we have an update.

  • Profile Image
    Answered on June 02, 2020 at 07:23 AM

    Hello Vincent,

    We are sorry for the inconvenience. The problem is resolved, now.