- masmpwebAsked on May 26, 2013 at 12:10 AM
Hello, I have recently upgraded my free acount to a paid acount of 9,99USD, I have never used email subscription services, and thinked 1.000 contacts was enougth, now I have realised it isnt, because I'm getting 80 contacts a day, can I upgrade to the 10k contacts only paying the difrence of 10USD, or do I have to pay the 19USD?
I belive it is not correct/just if we have to pay the 19,99USD if we have already paid 9,99USD.
I will be waiting for your reply, thanks
- JotForm SupportWelvinAnswered on May 26, 2013 at 10:28 AM
Thanks for contacting us. You should received a prorated refund - for the remaining days or your Premium monthly Subscription after upgrading your account.