What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade account

    Asked by masmpweb on May 26, 2013 at 12:10 AM

    Hello, I have recently upgraded my free acount to a paid acount of 9,99USD, I have never used email subscription services, and thinked 1.000 contacts was enougth, now I have realised it isnt, because I'm getting 80 contacts a day, can I upgrade to the 10k contacts only paying the difrence of 10USD, or do I have to pay the 19USD?

    I belive it is not correct/just if we have to pay the 19,99USD if we have already paid 9,99USD.

    I will be waiting for your reply, thanks

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    JotForm Support

    Answered by Welvin on May 26, 2013 at 10:28 AM

    Hi Marco,

    Thanks for contacting us. You should received a prorated refund - for the remaining days or your Premium monthly Subscription after upgrading your account.