PayPal Checkout: iDeal payment option not available to users in Netherlands

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    Asked on March 20, 2020 at 09:47 AM

    In The builder it shows me 4 payment options. When it is live, it only shows Paypal and Credit card.


    How do I activate iDeal payment for my users??


    1584711948Screen Shot 2020-03-20 at 14.4

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    Answered on March 20, 2020 at 10:32 AM

    As I check your form in the build mode, it is not displaying the other options at my end. However, as I tried checking your Jotform using VPN, the options seem to be country specific. I believe these options should be configured from your PayPal account.

    We request you to check with PayPal support for any help in this regard. If you still need any further assitance from our end after checking with PayPal, please let us know. We will be happy to take a look again. 

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    Answered on March 23, 2020 at 12:13 PM

    I spoke to paypal and they said the following

    Dear Mark,

    Thanks for contacting PayPal Technical Assistance.

    The iDeal payment will show only with buyers from Netherlands:

    Or you could check if Jotform is disabling some or all the alternative payments as you can see on this link:

    If they are passing the &disable-funding after the client ID then iDeal could be one of those disabled.

    Both my clients and I are based in The Netherlands so it should just pick up the iDeal payment option with the paypal app

    I hope you can help me further

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    Answered on March 23, 2020 at 01:19 PM

    Hello @Mboulas!

    We do apologize for the inconvenience that you are experiencing.

    What I can do for you now is to escalate this thread to our backend team for further review of the iDeal payment option in the PayPal checkout integration. I cannot provide you with an ETA for their response, however, once an update or solution is available, you will be notified via this thread.

    Please do let us know if you have any further questions or concerns, we are always happy to help!

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    Answered on March 25, 2020 at 10:29 AM

    Here is another update from Paypal regarding this situation.

    Could you please escalate this to your backend team too..? Or please let me know if there is anything you need me to do from my end.

    Looks like jotform is using the Smart Payment Buttons. They need to integrate PayPal CheckoutJS or JavaScript SDK in a Vertical layout to allow APMs (Alternative Payment Methods) to appear. If they are not rendering the button using a vertical layout then iDeal or alternative payment methods will not be shown:

    You need to tell jotform the above so that they can double check their integration

    This would be great if this could happen soon. 

    Thanks and I hope you are all welland safe!

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    Answered on March 25, 2020 at 12:02 PM

    Hello @Mboulas!

    Thank you for this additional information, this will surely help. I'll pass on this information to our Backend team. Also, we'll get back to you in case of any questions or testing required from your end.

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    Answered on May 06, 2020 at 08:30 PM


    Our new integration, PayPal Commerce Platform, supports Alternative Payment Methods. You can find it in our gateway list as the name of PayPal.


    PayPal Commerce Platform can be used with the same account level as PayPal Checkout. You can easily change your payment gateway by using our Switch Payment Gateway functionality. In order to do that, please click the vertical dots on the right side of the PayPal Checkout and click on "Switch to another gateway". 


    You should select "PayPal" as the new payment gateway click "Use selection" button.


    The payment gateway will be changed automatically. PayPal Commerce Platform has two payment methods. To give the same user experience, you can disable Show "Debit or Credit Card" toggle.


    You can check the Alternative Payment Methods from this link.

    Best regards.