downgrade account

  • Profile Image
    viewpnt
    Asked on May 26, 2013 at 10:04 AM

    Hello,

    I attempted multiple times to downgrade my account from Premuim to Starter but the message I keep getting is that the account is scheduled to downgraded "manually".   Why can't I downgrade using the Pricing tab and how long does it take to downgrade "manually".

     

    Best regards. 

  • Profile Image
    pinoytech
    Answered on May 26, 2013 at 11:35 AM

    Hi,

    You don't need to downgrade your account as it already scheduled to be downgrade. Maybe your confuse while your account still PREMIUM since you already downgraded. I just want to let you know that your account will stay PREMIUM until your paid period expires which will be on 2013-06-15.

    If you need further assistance, do let us know.

    Thank you!