Phishing alerts!

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    Mike Ross
    Asked on March 21, 2020 at 11:28 PM

    My virus and malware software are alerting me to fishing warnings on your site and my Jotform forms on my site. What’s going on?! Am I now compromised using your forms?

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    jherwin
    Answered on March 22, 2020 at 01:19 AM

    Hello Mike - Are you using Avast and AVG anti-virus? If so, we are aware of the situation and have already alerted our backend team about it.

    We will let you know here once we have an update on this. Thank you for letting us know.

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    jherwin
    Answered on March 22, 2020 at 01:25 AM

    In the meantime kindly add an exception in Avast anti-virus and see if that could solve the issue: https://support.avast.com/en-ww/article/168/ 

    Let us know how it goes.

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    jherwin
    Answered on March 23, 2020 at 06:54 AM

    Avast/AVG virus specialists removed our domains from their blacklist, can you please check and let us know if the issue persists on your end?

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    Mike Ross
    Answered on March 23, 2020 at 09:53 AM

    Yes, it seems to be okay now, thanks. What led them to blacklist Jotform? It's important all Jotform users understand this since blacklisting is a pretty drastic action. Thanks.

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    Bojan_J
    Answered on March 23, 2020 at 11:18 AM

    Greetings and thank you for your reply.

    Antivirus upgrade contained the false positive for Jotform forms. After consulting with the said antivirus companies, they were able to fix the issue.

    We are unaware of the exact reason why this occurred, but it should not happen again.

    We apologize for any caused inconvenience.

    Let us know if you have any further questions.