What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    On Friday I had several forms with a lot of submissions on my account. They seem to have disappeared!

    Asked by Seljaskoli on May 27, 2013 at 05:14 AM

    Last friday I had some forms on my account, but these seem to have been deleted for some reason (and not by me where I haven't been on your site since Friday). I really need the submissions from these forms ASAP...

    Submissions site
  • Profile Image

    Answered by sidharth_kch on May 27, 2013 at 05:22 AM

    @Seljaskoli

    Do you mean to say that you don't see any form in your account?

    I checked your account and see that your account is in OVERLIMIT status as you have received 203 submissions. Free account can only receive 100 non secure submission.

    You may have to upgrade your account or wait for start of next month when the submission counters are reset.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

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    JotForm Support

    Answered by Morian on May 27, 2013 at 05:27 AM

    Hello! I can see that the forms are still in the account

     

    Please clear your cache, relaunch your browser and try to access it again. My colleague is correct, though. You have exceeded your submission limit so you might want to upgrade or wait for the next month.

    Thanks!