My account has been suspended

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    Michelle 
    Asked on March 22, 2020 at 11:53 PM

    Hello,

    I created a form this evening and just got booted out of my account as the system believed I was phishing. Can you help me, please!? Thank you!

    Michelle


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    claire
    Answered on March 23, 2020 at 04:16 AM

    Hi,

    I could not find an account that matches the e-mail you provided. If you click the "Contact Support Team" button, you can directly access the support team with your own account email.

    If you provide us your own email address, we can gladly help you. We are waiting for your reply. Please comment us below.

     
  • Profile Image
    Michelle 
    Answered on March 23, 2020 at 12:07 PM

    Hello Claire,


    Sorry! I provided the wrong email address. Please use:

    welovetosing2018@gmail.com

    Thank you,

    Michelle

  • Profile Image
    Michelle 
    Answered on March 23, 2020 at 12:29 PM
    Sorry! I provided the wrong email address.
    Please use: welovetosing2018@gmail.com
    *Michelle Kotelko*
    Associate Artistic Director | Principal Music Director
    Director, Up2Christmas | Director, Up2Something | Director, She's
    Up2Something
    *e: *michelle@archoirs.org
    *w: *archoirs.org
    "Awakening, nurturing, and sharing the magic of voices in harmony!"
    ...
  • Profile Image
    roneet
    Answered on March 23, 2020 at 01:26 PM

    Thanks for providing the correct form. I was able to find the associated account welovetosing2018.

    Your account was auto suspended due to this form:

    https://www.jotform.com/form/200818442258051

    We have verified your account and activated it now. However, we have noticed that you have 15 forms in your account. Since your account is a free one so you cannot have more than 5 forms. Please disable all the forms except 5 or you can upgrade your account to any of our plans.

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    15849843131.PNG

    Let us know if you have further questions.

    Thanks.