I request cancellation of payment on March 23.

  • tmdedu
    Asked on March 23, 2020 at 5:25 AM

    I request cancellation of payment on March 23.

    Please check how to cancel the card.

  • Girish JotForm Support
    Replied on March 23, 2020 at 7:37 AM

    The recent payment on your account "tmdedu" today, towards the Silver yearly plan has not gone through successfully and it is shown as incomplete at our end.

    This usually occurs, when there is insufficient balance on your linked card or the card has expired, due to which your bank or card issuing company may have blocked the payment.

    Please note that Stripe will attempt to collect the payment in 3 days time, after which your account will automatically be downgraded to Free.

  • tmdedu
    Replied on March 23, 2020 at 8:56 PM

    Hi

    I read your message and found out that my credit card has expired.

    So,

    I changed my credit card yesterday to pay.


    Please check if the payment was successful.

    Thanks!

  • Girish JotForm Support
    Replied on March 23, 2020 at 10:12 PM

    I assume that Stripe will charge you correctly now, if you have updated the card on your account. But let me also check with our billing team and I'll revert.

  • Girish JotForm Support
    Replied on March 24, 2020 at 10:22 PM

    I can confirm now that the payment for the Silver yearly plan is successful on your account now.