Why is my account suspended?

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    Reshay Wellington 
    Asked on March 23, 2020 at 07:34 AM

    Good morning just wanted to know the reason for my form to no longer be found?

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    Answered on March 23, 2020 at 09:18 AM

    I checked the email address through which you logged this thread and it is linked to a Guest account. If you have a regular account with us, please let us know the account username. Please also let us know the form URL that you are referring to so that we may trace the form if it's present in another account.

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    Reshay Wellington 
    Answered on March 23, 2020 at 11:29 AM
    So the account which I need it link to is office based and would be reshayw@relianceemployment.com currently I am unable to transfer the email to my personal devices. I am able to control the applications via the app on my phone which I have directed those unable to come to the office to register.
    Many thanks
    Reshay wellington
    Sent from my iPhone
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    Answered on March 23, 2020 at 12:30 PM

    I did check your account "reliance_reshay" and found that it is currently suspended. Your form "Simple Job Application Form" has ID upload and bank account related fields. 

    As far as IP upload field is concerned, you may collect identification, the numbers only, however it is a must to add an agreement displayed on the form and a signature, widget fields.

    Here you are a helpful guide for you to add widgets to your forms: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form 

    Please refer to the following guides:



    As far as bank account related fields are concerned, please be aware that our Terms of Use explicitly prohibit collecting account and routing numbers as well as personal information.

    It is a must to add a payment integration that Jotform have implemented to help our users go smoothly through the process of getting a payment directly from your customers’ bank account without infringing any law or putting our company in jeopardy.

    This tool is called eCheck.Net;  so please follow the link below for further details:


    I have deleted the guilty fields and activated your account again. 

    Do try to sign in to your Jotform account and get back to us if you have any trouble.