I was charged for bronze yearly plan, Please refund.

  • Profile Image
    Asked on March 23, 2020 at 08:09 AM

    Hi- yesterday (3/22), I was charged $190 for services. I have not logged into Jotform in over 6 months and just lost all income due to the coronavirus. I am requesting a refund as the services have not been used nor is there intention to use in the future.

  • Profile Image
    Answered on March 23, 2020 at 09:37 AM

    Upon your request, I have cancelled your bronze yearly subscription and downgraded your account to free plan. I have also send a request to our billing team to process the refund for your last subscription payment of bronze plan. Please allow 7-10 days for the amount to reflect in your account.