Uploads as attachements

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    HGA_CPA
    Asked on March 23, 2020 at 10:46 AM

    Hello,


    We have turned on the "Attach uploads as attachements" function, however it appears that only one of the submisions that has uploads has had the attachments come with the email. Could this be that inviduals started that submission before this function was tunred on and that is why the attachments did not show. 

    Please advise. 


  • Profile Image
    BJoanna
    Answered on March 23, 2020 at 11:57 AM

    The issue is most likely related to the size of the files your users uploaded. Please note that the attachment limit for the Email Alerts is 5 MB. If this limit is exceeded the files will not be attached. 

    You can use the "PDF Attachment" option instead of the "Attach Uploads as attachments". The PDF report will contain the files your users uploaded. 

    Another option is to view and download uploaded files from the submissions page.

    How to Download the Submission Files