What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problems with submitting forms

    Asked by markhartley on May 27, 2013 at 12:18 PM

    Hi.  I have made a form http://form.jotformpro.com/form/31413356775961

    It has a paypal section and a submit button.

    The problem we are having is when they click SUBMIT it is going to PayPal and paying for it, but does not submit the form to us.  Therefore we are getting PayPal receipts, but no forms emailed to us or saved on your website.

    Can you please help asap!

    Thanks

    Mark

    Page URL:
    http://form.jotformpro.com/form/31413356775961

    problem saved section thanks
  • Profile Image
    JotForm Support

    Answered by Welvin on May 27, 2013 at 01:06 PM

    Hi Mark,

    One thing that I found out that might causing this to happen is that all the submissions for the mention form are landed to the Pending Submissions Area. I suggest you to check them and mark as complete so you will get a confirmation email from us. Check this guide: How to View Incomplete Payments. 

    Also, your form notification settings is incorrect. The Sender Name is Empty, please kindly set any from your form field or set Jotform.

     

    Thank you!