I get "You've run out of quota" message

  • womenwinning
    Asked on March 23, 2020 at 6:23 PM

    Hello, 

    I am having trouble receiving submissions to my JotForm and receive an error message saying "You've run out of quota! This form has exceeded it's allocated quota."


    I deleted almost all old submissions and purged my trash folder. As you can see from the attached screenshot, I should still have storage space available. 


    Can you please help resolve this problem? We need to accept form submissions right away. 


    Thank you. 

     

    Jotform Thread 2222316 Screenshot
  • Bojan Support Team Lead
    Replied on March 23, 2020 at 8:05 PM

    Greetings and thank you for your message.

    We apologize for the inconvenience. 

    I have checked your account and everything looks ok.

    I had no problems opening any of your forms.

    I have emptied your form cache, which should solve the problem you are experiencing.

    If you are still having the problem, please let us know if this is happening on all your forms, or only on some. In the second case, please give us the links to the forms so we can take further tests.

    Thank you for your cooperation.