Form wont redirect everyone.

  • Profile Image
    Asked on May 27, 2013 at 03:49 PM

    Hello JotForm,

    I have had a few emails from people not being able to get the form to redirect to paypal when they submit it as it will just keep spinning. Is there a way you could fix this such as making the url show if some people dont get redirected to paypal so they can just click the link instead?

    Thanks for the easy form system !



  • Profile Image
    Answered on May 27, 2013 at 05:59 PM

    Hi Magno,

    I'm not able to replicate the same when trying to submit data at your form. Please consider re-embedding your form using our iframe method: How to Get Form iFrame Codes



  • Profile Image
    Answered on May 27, 2013 at 06:04 PM

    Also, I have made several test submissions from different browsers and internet connections, but was not able to reproduce any redirect issues.

    Please note that form will not redirect to the PayPal until upload is finished. It means that users on slow connections will need to wait awhile.

    Thank you.