What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form wont redirect everyone.

    Asked by Magno20 on May 27, 2013 at 03:49 PM

    Hello JotForm,

    I have had a few emails from people not being able to get the form to redirect to paypal when they submit it as it will just keep spinning. Is there a way you could fix this such as making the url show if some people dont get redirected to paypal so they can just click the link instead?

    Thanks for the easy form system !

    From

    Magno

    Page URL:
    http://www.minefigures.com/order-custom-skin/4575737869

    Screenshot
    Emails JotForm thanks hello
  • Profile Image
    JotForm Support

    Answered by Welvin on May 27, 2013 at 05:59 PM

    Hi Magno,

    I'm not able to replicate the same when trying to submit data at your form. Please consider re-embedding your form using our iframe method: How to Get Form iFrame Codes

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 27, 2013 at 06:04 PM

    Also, I have made several test submissions from different browsers and internet connections, but was not able to reproduce any redirect issues.

    Please note that form will not redirect to the PayPal until upload is finished. It means that users on slow connections will need to wait awhile.

    Thank you.