Submission is missing

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    saintsdental
    Asked on March 23, 2020 at 09:30 PM
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    Kevin_G
    Answered on March 23, 2020 at 10:48 PM

    We have not received reports about issues with forms and submissions recently. May you please provide us more details about this? 

    Please share us the detail about the missing submission as well as if you did not receive the email notification or you cannot find it on your form submissions. 

    We will be happy to have a look on this. 

  • Profile Image
    saintsdental
    Answered on March 24, 2020 at 12:29 AM
    Hello Kevin,
    Thanks .
    We have a missing submission done today morning by the name of
    Phyllis Alfino , if you can please look for it .
    Kind Regards
    Nikhil Dutt
    ...
  • Profile Image
    Amin_N
    Answered on March 24, 2020 at 01:21 AM

    Hi there, @saintsdental!

    Thanks for reaching out to us!

    We sincerely apologize for the inconvenience you may have encountered. 

    As you have several forms associated to your account, could you please provide us with the URL of the form through which you were expecting to receive that submission?

    We're patiently waiting for your response.

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    saintsdental
    Answered on March 24, 2020 at 02:29 AM
    Hi Amin ,
    The link to the form is
    https://form.jotform.co/83342903228859
    Kind Regards
    Nikhil Dutt
    ...
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    jherwin
    Answered on March 24, 2020 at 05:04 AM

    I checked the form submissions page and the email logs to the notification recipient, but I couldn't find the submission for "Phyllis Alfino".

    May we know why you know that there is a submission from "Alfino"?

    Perhaps the submission was not successfully submitted?

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    saintsdental
    Answered on March 24, 2020 at 05:29 AM
    Hi Jherwin ,
    That’s because she attended the practice personally and submitted the form before being seen .
    It didn’t work then .
    Does number of submissions stop further submissions .
    I had more than 200 when she filled the form .
    Kind Regards
    Nikhil Dutt
    ...
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    benny
    Answered on March 24, 2020 at 07:56 AM

    Hi saintsdental,

    I've checked your form and your account. I couldn't see any problems with the limits of your account. When you reach your limit, users cannot access the form because it shows an over quota warning. Also, as my colleague mentioned if the user has not submitted the form, this may cause the issue. Please make sure the user submitted the form correctly.

    This guide can help you to understand the limits of your account.

    If you need any further assistance, please don't hesitate to contact us again.

    Best regards.