What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email address will not update for submit button

    Asked by vindegarde on May 27, 2013 at 05:22 PM

    Our forms are still being forwarded to an older email address despite updating it.

    Please forward all form submittion to shop@vindegarde.ca. Thank you!

    Page URL:

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    JotForm Support

    Answered by EltonCris on May 27, 2013 at 07:06 PM


    Please make an actual submission with your form when you make a test to the new email address entered on your form notification. You should be able to received it there. Clicking the "Test Email" button will only send a test submission to the email address associated with your account. We've made it this way to prevent users using this feature in an abusive way.

    Hope this clears your concern. Thanks!

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    Answered by delawaresign on August 19, 2013 at 11:31 AM

    YOur answer did not work for me. what is the answer??? no support here.


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    Answered by khrisell on August 19, 2013 at 01:14 PM

    Hello delawaresign ,

    Kindly open a new thread so we can better track the issues, requests and solutions users are having. To assist you better and avoid confusion.

    Thank you and looking forward to assist you.