Is it possible to send an autoresponder after filling out the form in other language?

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    Team_CRM
    Asked on March 24, 2020 at 05:19 AM

    Hello,

    Could you tell me whether it is possible to send an autoresponder after filling out the form in the language in which the form was filled out ?

    Many thanks!

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    Jed_C
    Answered on March 24, 2020 at 06:46 AM

    Yes, it should trigger an autoresponse email even if you have set a multi language option for your form.

    If it's not working, let us know the form ID or URL https://www.jotform.com/help/401-Where-to-Find-My-Form-URL so we can test your form.

    Looking forward for your response. 

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    Team_CRM
    Answered on March 24, 2020 at 10:33 AM

    I couldn't find this options. Please help.

    https://form.jotform.com/200633343736350

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    JohnRex
    Answered on March 24, 2020 at 11:23 AM

    Unfortunately, email templates are not translated even when the user selected a language to use from the language picker.

    However, you can achieve this requirement using multiple email templates which are manually translated in different languages. Then use conditions based on the language picked on which template to be sent.

    Here's a guide for that: How-to-Change-Email-Template-Sent-Based-on-the-Language-Used 

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    Team_CRM
    Answered on March 24, 2020 at 03:21 PM

    Thank you very much! It works! :)