Reoccuring payment

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    Lorrae Lemond 
    Asked on March 24, 2020 at 05:28 AM

    Good evening,


    My receipt says that I've made a reoccuring payment.  I only mean't to make a one off payment of $40.  Can you please let me know when the next payment will be made?


    Regards,

    Lorrae

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    Lorrae Lemond 
    Answered on March 24, 2020 at 05:30 AM

    Please disregarding this query - I've just been informed that it is a one off payment.

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    ashwin_d
    Answered on March 24, 2020 at 07:21 AM

    I am not sure if I have understood your question correctly. Have you upgraded your Jotform account and made payment or you have submitted any form with payment?

    We will wait for your response.

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    Lorrae Lemond 
    Answered on March 25, 2020 at 03:29 AM
    Hi Ashwin,
    I'm not sure if I understand what you say below.
    I paid an amount of $40 and when I received the receipt it said it was a reoccurring payment.  I queried that as only wished to pay a one off $40.  I then received an email from the group I paid saying that although we will receive a receipt saying that it's a reoccurring payment, that it will not be reoccuring.
    Regards,Lorrae  On Tuesday, 24 March 2020, 10:21:48 pm AEDT, Jotform wrote:

    A new response has been received: Answered by ashwin_d

    I am not sure if I have understood your questioncorrectly. Have you upgraded your Jotform account and made payment or you havesubmitted any form with payment?
    We will wait for your response.
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    ashwin_d
    Answered on March 25, 2020 at 04:27 AM

    I just wanted to confirm if you have upgraded your Jotform account. Please note that you have reached Jotform support and we are online form service provider which is a subscription based service. 

    It appears that you have submitted some form for a group and made payment. They will be able to confirm if the payment was one time of recurring payment.