What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I would like to downgrade my Services

    Asked by lucwebteam on April 18, 2011 at 05:46 PM

    Dear Jot Form,


    I am currently signed up for the $9.99 per month plan. I would like to downgrade back to the free plan.  How can I do this?


    Thank you.


    LUC Web Team

  • Profile Image
    JotForm Support

    Answered by mliz on April 18, 2011 at 08:44 PM

    Hi LUC Web Team,

    Your JotForm subscription is paid using Credit Card which is handled by Plimus.
    To downgrade the account please login to JotForm then click on Account Settings
    from the bottom of the page. The Account Settings will show you a 'Cancel' button
    click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used.

    Your account will stay Premium until the time you have paid for expires

    Thanks for using JotForm.