ActiveCampaign integration: Split Address field data to map into separate fields

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    Hugomentors
    Asked on March 24, 2020 at 02:09 PM

    Hi Support,


    Hoping you can help me with this... We've setup a form (https://www.jotform.com/build/200806530038143) that includes mailing address fields and integrated the form with ActiveCampaign.  Unfortunately the "mailing address" element seems to combine all the details e.g. address line 1, city, state, zip into one text field and doesn't let us split that up when we push it to ActiveCampaign. (see link to screenshot)

    Is there an option I'm missing or a different element or widget that breaks out these data points so that we can push them correctly into ActiveCampaign?


    Thanks,


    Wes

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    Mike_G
    Answered on March 24, 2020 at 02:44 PM

    I would like to apologize for any inconvenience. As it is not possible to separate fields in an Address field so each field can be mapped separately in ActiveCampaign via integration, we can only suggest that you recreate the address field in your form into multiple fields using Short Text Entry fields instead.

    You can position the Short Text Entry fields in your form so it will appear as if it is just a single Address field.

    Form-Field-Positioning

    Feel free to let us know if you need any further assistance.