Attachments: Because the total size is more than 5mb the uploads are not attached.

if uploads exceed 5mb the pics don't go thru. How can this be fixed?

As of now, your file upload field currently does not have a file size limit, as such, it should be able to upload larger files though note that it might take longer.

https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

I've tried uploading more than 5MB file on my test form and was not able to get any error.

If the issue persists, please upload your file in either Google Drive or Dropbox and share to us the link to the file so we can download it and try it on our end.

Hi Vanessa

The uploading is working fine, its when you submit the order form we cannot see/open the attachments. We can see the pharmacy order form only. There is a message at the bottom of of the pharmacy order form that reads this:          

Attachments: Because the total size is more than 5mb the uploads are not attached. 

Regards Ziad

Thank you for that additional information. I see now that you are instead referring to the notification email.

Unfortunately there is currently no way to change that, that has been explicitly put in place by our backend team due to some server restrictions.

So what is the solution? I have customers who may have anywhere between 1 to 6 prescriptions. So they will take 1 to 6 photos and upload them. How will I see them once they submit there order?
Get Outlook for Android
________________________________
...

You can add the PDF link in the Thankyou page or the email to get the PDF which will contain all the images on it.

Also, you may integrate with Google Drive or the Google Sheet which will have all the images link.

Guide: https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

Guide: https://www.jotform.com/blog/google-spreadsheet-integration/

Let us know how it goes.

Thanks.

Hi 

I implemented the google drive and I upload a few pics and submitted to the store. The store received my email but cannot open the jpeg uploads. Please help?. Its seems to be the problem when more than 1 photo is attached? 

When one photo is attached it works..More than one it does not????

Please be noted that if you have enabled the privacy settings in your account so you cannot view the uploads without getting logged into the account.

You can either uncheck these settings from the account or log in to your account before viewing these files.

Thanks.