account disabled

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    Asked on March 24, 2020 at 07:24 PM

    i know it looks like i was phishing but i am not

    please review my account, i have been a customer for years and now restored my subscription

    I have done a TEST form, to see if i can send parameters on the thankyou page into the next url, thats all..

    look at my 'thank you' link and see what i did.


    anyway, i am a digital marketer and need to re-activate the account asap as i want to build some forms thanks.


  • Profile Image
    Answered on March 24, 2020 at 07:30 PM

    Hello Niro - As checked, your account has been suspended as your form: Heading contains plain text fields that collect Password/Login credentials. It is considered as phishing and violates our Terms of Use


    You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    We can reactivate the account but we need to delete this form. You must also agree with our Terms of Use.

  • Profile Image
    Answered on March 25, 2020 at 09:29 AM
    Yeah I understand - I never published this form
    It was a test I was testing I made up these field names, just bad luck that I chose the concept user and pass
    So - what’s the outcome are you in suspending me or shall I close my account and get a refund?
    Kind regards,
    Niro Knox
    SocialWorx LTD
  • Profile Image
    Answered on March 25, 2020 at 09:42 AM

    I have deleted the fields and activated your account. Please make sure to read our terms to avoid your account being suspended again.

    Let us know if you have any questions or if you need further assistance.