What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "My Forms" isn't showing my forms.

    Asked by USMarketing on May 28, 2013 at 02:27 PM

    I have  created two forms.  Neither of them show under "My Forms" when I look for submissions. 

    Page URL:
    http://form.jotform.us/form/31286339014148

    My Forms Submissions two forms
  • Profile Image

    Answered by sidharth_kch on May 28, 2013 at 02:36 PM

    @USMarketing

    I checked your account and see that your both the forms are there in your account. Request you to please claer your browser cache and log back in to your JotForm account.

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth

  • Profile Image

    Answered by USMarketing on May 28, 2013 at 02:51 PM
    Thank you for the quick reply. I've cleared cleared cache and cookies and am still not seeing my forms.
    Kathy Bogner
    Promethean
    Digital Content Marketing Manager
    Atlanta Office
    O: +1 678-336-8054
    M: +1 404-431-1713
    [Description: Description: cid:47AABBA8-5A59-4EC1-BA4D-3B20ED4849B1]
    Have you seen the new ActivTable?
    www.prometheanworld.com/activtable
    www.PrometheanWorld.com
    www.PrometheanPlanet.com
  • Profile Image

    Answered by sidharth_kch on May 28, 2013 at 03:00 PM

    @USMarketing

    That's strange. Which browser are you using? I am able to view your forms without any issue.

    Can you please check with another browser? 

    Thanks,

    Sidharth

  • Profile Image

    Answered by USMarketing on May 28, 2013 at 03:02 PM
    I've cleared my cache and browser in Chrome and Firefox. I can't see my forms in either of them.
    Kathy Bogner
    Promethean
    Digital Content Marketing Manager
    Atlanta Office
    O: +1 678-336-8054
    M: +1 404-431-1713
    [Description: Description: cid:47AABBA8-5A59-4EC1-BA4D-3B20ED4849B1]
    Have you seen the new ActivTable?
    www.prometheanworld.com/activtable
    www.PrometheanWorld.com
    www.PrometheanPlanet.com
  • Profile Image

    Answered by pinoytech on May 28, 2013 at 04:47 PM

    Hi,

    I've checked also your forms in my end and I wasn't able to replicate the issue. What domain you are using when accessing your account? Are you using www.jotform.us domain?

    Thank you!

  • Profile Image

    Answered by USMarketing on May 28, 2013 at 05:26 PM
    I'm using Jotform.com. I'll try Jotform.us.
    Thank you!
    Kathy Bogner
    Promethean
    Digital Content Marketing Manager
    Atlanta Office
    O: +1 678-336-8054
    M: +1 404-431-1713
    [Description: Description: cid:47AABBA8-5A59-4EC1-BA4D-3B20ED4849B1]
    Have you seen the new ActivTable?
    www.prometheanworld.com/activtable
    www.PrometheanWorld.com
    www.PrometheanPlanet.com
  • Profile Image

    Answered by USMarketing on May 28, 2013 at 05:37 PM
    I'm still not seeing them using www.jotform.us. When I click "My Forms" in the left column, I get a message saying that I don't have any folders.
    Kathy Bogner
    Promethean
    Digital Content Marketing Manager
    Atlanta Office
    O: +1 678-336-8054
    M: +1 404-431-1713
    [Description: Description: cid:47AABBA8-5A59-4EC1-BA4D-3B20ED4849B1]
    Have you seen the new ActivTable?
    www.prometheanworld.com/activtable
    www.PrometheanWorld.com
    www.PrometheanPlanet.com
  • Profile Image
    JotForm Support

    Answered by abajan on May 28, 2013 at 05:51 PM

    Hi Kathy

    That's very strange because I can see the forms too. Do you have more than one JotForm account?

  • Profile Image

    Answered by USMarketing on May 28, 2013 at 05:53 PM
    I have only one account that I know of. US Marketing.
    Kathy Bogner
    Promethean
    Digital Content Marketing Manager
    Atlanta Office
    O: +1 678-336-8054
    M: +1 404-431-1713
    [Description: Description: cid:47AABBA8-5A59-4EC1-BA4D-3B20ED4849B1]
    Have you seen the new ActivTable?
    www.prometheanworld.com/activtable
    www.PrometheanWorld.com
    www.PrometheanPlanet.com
  • Profile Image
    JotForm Support

    Answered by jonathan on May 28, 2013 at 07:13 PM

    Hi Kathy,

    Count me as another one that can access your My Forms account just fine, on Chrome, FF, IE browsers. 

    Althought the difference is, I am using PC -- it seems you are on Macintosh Mac OS?

    Have you tried using other devices? another computer perhaps to check if you can access the forms and account.

    Please update us.

    Thanks.