Help with PDF attachments - fields missing

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    AshleyT
    Asked on March 26, 2020 at 05:06 PM

    Hi, there are a few fields in my jot form that are not making their way to the pdf that is attached to email sent to us. In particular, the answers to the fields from the two Matrix Dynamic questions. 

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    Kevin_G
    Answered on March 26, 2020 at 05:58 PM

    I've been checking your form submissions and it seems like the first widget has data while the second one does not. 

    I have checked the PDF report as well and the widget shows data there, example: 

    15852596682020-03-26_15h51_40.png

    May you please confirm this works the same way on your end too? 

    If the issue persists, please let us know if the issue happens only on the PDF editor or if you can replicate the issue while downloading the document too. 


  • Profile Image
    AshleyT
    Answered on March 26, 2020 at 07:00 PM

    Thank you. Also, is there anyone to include the header from the form to be in the pdf?
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    Bojan_J
    Answered on March 26, 2020 at 07:58 PM

    Greetings and thank you for your message.

    Your newest question has been opened in a new thread, and you can see the answer here:
    https://www.jotform.com/answers/2228175

    If you have any questions, please let us know in the newly opened thread.

    Thank you for your cooperation.