I have lost my form, can you help me find it?

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    theshaunafiles
    Asked on March 26, 2020 at 07:43 PM

    I created a form and had it posted in a link on my Instagram through lynxinbio. Two people have submitted the form through there. I logged into my Jotform account and it’s saying I have no forms. I can get to the form through the link though. Please help me figure out where it went, thank you.

    Shauna 

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    Kevin_G
    Answered on March 26, 2020 at 09:00 PM

    It seems the form was created from a guest account, we can transfer the form from to your account, kindly confirm you want it to be moved to theshaunafiles so we can proceed with this. 

    Thanks. 

  • Profile Image
    theshaunafiles
    Answered on March 26, 2020 at 09:04 PM

    Yes please transfer the form to my account. Thank you very much.

    Shauna 

  • Profile Image
    theshaunafiles
    Answered on March 26, 2020 at 09:29 PM
    Yes, I would appreciate that very much! To confirm, please transfer the
    form to my account theshaunafiles. Thank you.
    Shauna
    ...
  • Profile Image
    Kevin_G
    Answered on March 26, 2020 at 10:33 PM

    Thanks for the confirmation. 

    The form has been transferred as requested. Kindly check your account and confirm you have access to the form now. 


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    theshaunafiles
    Answered on March 26, 2020 at 11:01 PM

    Yay! I have received it, thank you! However, I am unable to see the photos that are submitted by my customers. I can’t view them in app or the mobile online option.



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    Richie_P
    Answered on March 27, 2020 at 07:58 AM

    I have checked your form submission data and it seems the uploaded files seems to return a 404 error.

    It could be that the files was not uploaded correctly when the form was used under the guest account.

    If possible, can you please let form respondents upload the files again?

    You may also try to test your form if the uploading an image returns the same error in the new account.

    Let us know how it goes.

  • Profile Image
    theshaunafiles
    Answered on March 27, 2020 at 05:29 PM
    Just checked and it’s all fixed up! I received the images. Thank you for
    all your help.
    ...