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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SOLVED PayPal order form - how to do I make at least one field mandatory?

    Asked by audabee on May 29, 2013 at 04:17 AM

    I've hit a snag with one of my order forms.

    A user has booked a trip, but not selected any of the options (adult, child, member, non-member etc). Therefore, we've received a "pending" submission - I guess it's going to be pending for a long time :)

    So, is there a way of ensuring at least one of the fields is selected (and therefore sent to PayPal)?

    Page URL:

    order form mandatory order forms pending selected
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    Answered by audabee on May 29, 2013 at 04:21 AM

    To answer my own question...you go to the properties of the PP section and make it mandatory. Phew. Crisis averted...

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    Answered by audabee on May 29, 2013 at 03:06 PM

    Actually, scratch that - that just makes it mandatory to fill in ALL the fields. 

    Is there a way around this?

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    JotForm Support

    Answered by Welvin on May 29, 2013 at 04:18 PM


    You may consider setting up the Payment Field as required. That's the best option so they will be force to select and redirect to Paypal and Pay. 

    Note that after they are being redirected to Paypal Payment Page, they will be able to close the window and not to pay. This submissions will go into your form Incomplete Payment Sections. You'll have to check and email the user about that.

    Guide: How to View Incomplete Payments


    Thank you!

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    Answered by audabee on May 29, 2013 at 08:28 PM

    Thanks Welvin - I tried that, but it makes every field in the (PP) form mandatory. That doesn't work because some people will only need one of the fields (say, Adult Member).

    I had to move it back to "non-mandatory", therefore.

    My main concern is not that they bail out of PP but that if they don't select at least one of the items, it bypasses PP altogether, if you follow me.


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    JotForm Support

    Answered by abajan on May 29, 2013 at 09:03 PM

    Hi Sue

    It appears you've found a bug because I'm quite sure that when the payment field is set to required, as outlined by my colleague, only one product needs to be selected in order for the "This field is required" message not to be triggered. This is how regular check box fields work.

    I've submitted a ticket to have this fixed.

    Thanks for drawing it to our attention and our apologies for any inconvenience caused.

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    Answered by audabee on May 29, 2013 at 09:13 PM

    As always, abajan, you guys rock. Thanks for looking into this.

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    JotForm Support

    Answered by NeilVicente on May 30, 2013 at 10:56 AM

    Thank you for reporting this bug. We have just released a fix.


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    Answered by audabee on May 30, 2013 at 02:48 PM

    Wow, guys! That was fast and it now works perfectly! Thank you so much.

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    JotForm Support

    Answered by Mike_T on May 30, 2013 at 03:05 PM

    On behalf of my colleagues, you are very welcome! Thank you for cooperation.

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    Answered by jgoodell on July 23, 2013 at 10:22 PM

    This issue started happening to me today. My form suddenly started "requiring" the coupon code I had enabled for one of my products. So I removed that. Tried a test submission again, this time it indicated the "total" was required (?). Disabled the "show total" option and upon another test, it indicates that I need a product option selected...even though all products were selected throughout each test submission.

    Maybe the bug is back? Or I'm doing something wrong. I'm the only one with access to my account so I'm pretty sure no changes were made on my end to have this suddenly stop working.


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    Answered by khrisell on July 24, 2013 at 01:06 AM

    jgoodell, You need to open a new thread for your questions or inquiry and you just needs to paste the same thing there. So that we could address your issue better and avoid confusion.

    Thank you.

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    Answered by khrisell on July 24, 2013 at 01:13 AM

    jgoodell, I suggest that you put "Requiring coupon code problem on my Form" as a title to the thread that you will be opening.