- audabeeAsked on May 29, 2013 at 04:17 AM
I've hit a snag with one of my order forms.
A user has booked a trip, but not selected any of the options (adult, child, member, non-member etc). Therefore, we've received a "pending" submission - I guess it's going to be pending for a long time :)
So, is there a way of ensuring at least one of the fields is selected (and therefore sent to PayPal)?
- audabeeAnswered on May 29, 2013 at 04:21 AM
To answer my own question...you go to the properties of the PP section and make it mandatory. Phew. Crisis averted...
- audabeeAnswered on May 29, 2013 at 03:06 PM
Actually, scratch that - that just makes it mandatory to fill in ALL the fields.
Is there a way around this?
- JotForm SupportWelvinAnswered on May 29, 2013 at 04:18 PM
You may consider setting up the Payment Field as required. That's the best option so they will be force to select and redirect to Paypal and Pay.
Note that after they are being redirected to Paypal Payment Page, they will be able to close the window and not to pay. This submissions will go into your form Incomplete Payment Sections. You'll have to check and email the user about that.
- audabeeAnswered on May 29, 2013 at 08:28 PM
Thanks Welvin - I tried that, but it makes every field in the (PP) form mandatory. That doesn't work because some people will only need one of the fields (say, Adult Member).
I had to move it back to "non-mandatory", therefore.
My main concern is not that they bail out of PP but that if they don't select at least one of the items, it bypasses PP altogether, if you follow me.
- JotForm SupportabajanAnswered on May 29, 2013 at 09:03 PM
It appears you've found a bug because I'm quite sure that when the payment field is set to required, as outlined by my colleague, only one product needs to be selected in order for the "This field is required" message not to be triggered. This is how regular check box fields work.
I've submitted a ticket to have this fixed.
Thanks for drawing it to our attention and our apologies for any inconvenience caused.
- audabeeAnswered on May 29, 2013 at 09:13 PM
As always, abajan, you guys rock. Thanks for looking into this.
- JotForm SupportNeilVicenteAnswered on May 30, 2013 at 10:56 AM
Thank you for reporting this bug. We have just released a fix.
- audabeeAnswered on May 30, 2013 at 02:48 PM
Wow, guys! That was fast and it now works perfectly! Thank you so much.
- JotForm SupportMike_TAnswered on May 30, 2013 at 03:05 PM
On behalf of my colleagues, you are very welcome! Thank you for cooperation.
- jgoodellAnswered on July 23, 2013 at 10:22 PM
This issue started happening to me today. My form suddenly started "requiring" the coupon code I had enabled for one of my products. So I removed that. Tried a test submission again, this time it indicated the "total" was required (?). Disabled the "show total" option and upon another test, it indicates that I need a product option selected...even though all products were selected throughout each test submission.
Maybe the bug is back? Or I'm doing something wrong. I'm the only one with access to my account so I'm pretty sure no changes were made on my end to have this suddenly stop working.
- khrisellAnswered on July 24, 2013 at 01:06 AM
jgoodell, You need to open a new thread for your questions or inquiry and you just needs to paste the same thing there. So that we could address your issue better and avoid confusion.
- khrisellAnswered on July 24, 2013 at 01:13 AM
jgoodell, I suggest that you put "Requiring coupon code problem on my Form" as a title to the thread that you will be opening.