Form not found form disabled

  • Nicolò Montanari
    Asked on March 27, 2020 at 5:57 PM

    Hi, I just created a form today. I don't think it violates the terms of use, but when I try to open it it shows Form not found form disabled... 


    Page URL: https://form.jotformeu.com/200853147185354
  • Nicolò Montanari
    Replied on March 27, 2020 at 5:58 PM

    Oh, I was forgetting; It also doesn't let me login, saying my account is suspended. As I said by the way I don't think my form violates the terms of use.

    Thanks for help

  • Bert_A
    Replied on March 27, 2020 at 7:15 PM

    Hi there,

    We have reviewed your account and cleared it from any abusive form usage, your account has been reactivated and we apologize for the inconvenience.

    Kind regards,

  • Nicolò Montanari
    Replied on March 28, 2020 at 2:56 PM

    Hi, I wrote another thread, but I've seen it doesn't display on the forum, maybe due to a limit of thread that a user can open.

    I've had other problems, in the same way as yesterday. I tried to translate the whole form in English because I read that it could be a problem of the anti-pishing bot in Italian but today it showed me the same error.

    I suppose that it's caused because when I publish the form 22 people access my form in the same moment (in fact my form it's for a calendarization of exams in my class and because of that the whole class access the platform in the same moment).

    Please let me know if I am doing something wrong or if it is a problem of the platform.

    Thanks,

    Nicolò

  • KrisLei Jotform Support
    Replied on March 28, 2020 at 6:33 PM

    Hi Nicolo,

    I made a separate thread for your next query, please refer to this link: https://www.jotform.com/answers/2230794

    We will address it shortly. Thank you.