We would like to have a sub-user but Jotform Enterprise's minimum is 3 users.

  • Three_Feathers
    Asked on March 28, 2020 at 1:18 PM

    Hi

    We would like to have the ability to have two permanent users for one form. Both need access to submissions and editing of the form. This form is being shared between two companies for joint projects. Each company has their own Jotform account.

    According to the information I was able to find in Jotforms, collaborator is only good for a limited time and the sub-user function has been discontinued. The Jotform Enterprise has a minimum of 3 users which we don't require. 

    Is there any way the sub-user function could be made available for 2 users?

    Thank you

  • Kenneth JotForm Support
    Replied on March 28, 2020 at 5:23 PM

    Hello there,


    The Sub-user function would not be possible for 2 users, unfortunately. Form collaboration would be the closest option to take for this case. This will enable them to edit the form but as for accessing the submissions, I would suggest is to add them to your notification recipientshttps://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients


    I hope this helps.


    Have a good one.





  • Three_Feathers
    Replied on March 28, 2020 at 11:59 PM

    Thank you for your response. 

    Would you be able to transfer a template of my form to another account without us making it public? The other jotform account is danbearscare. 

    I really don't want to have to rebuild it in their account. 

    Thanks

  • Carlos_C
    Replied on March 29, 2020 at 3:52 AM

    Hello,

    Thank you for your message.

    In this case, one way to resolve this situation is to create a clone of your existing form, then you can share with us the clone URL/ID and we will transfer the clone to the other account.

    Guide: How-to-Clone-an-Existing-Form-from-Your-Account.

    If you need any further assistance, please let us know. We will be happy to help.

  • Three_Feathers
    Replied on March 30, 2020 at 4:45 PM

    Hi 

    Thank you for your help.

    The cloned form url/id is:

    https://form.jotform.com/200896924472262

    the account we would like it to go to is: "danbearscare"

    let me know if you need anything else.

    Have a Super Day

  • Sonnyfer JotForm Support
    Replied on March 30, 2020 at 7:31 PM

    Hi,

    We have successfully transferred your form 200896924472262 to account/username Danbearscare per your request.

    If you need further assistance, please let us know.

  • Three_Feathers
    Replied on March 30, 2020 at 7:46 PM

    Wow, that was quick! Thank so much for your help.

    Have a wonderful day!