I want to cancel subscription but Forgot Username and Password

  • Profile Image
    Asked on April 19, 2011 at 10:12 AM

    Account Status

    Nom dusuari
    Account Type
    Next Billing
    May 17th, 2011


    我要解除訂閱,但是我忘記了 我的帳號與密碼!!


    I would like to unsubscribe, but I forgot my username and password!!

    May I ask how to help me unsubscribe!!



  • Profile Image
    Answered on April 19, 2011 at 04:08 PM

    Hi William,

    We are sorry to hear that you want to cancel your JotForm account. 

    Since you're paying using your credit card, you have to cancel your account through our 3rd party payment processor Plimus. Please do not use your JotForm username and password when logging in to the Plimus website. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.