What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I want to cancel subscription but Forgot Username and Password

    Asked by williamchen on April 19, 2011 at 10:12 AM
    Account Status
    Nom dusuari
    Account Type
    Next Billing
    May 17th, 2011


    我要解除訂閱,但是我忘記了 我的帳號與密碼!!


    I would like to unsubscribe, but I forgot my username and password!!

    May I ask how to help me unsubscribe!!



  • Profile Image

    Answered by allanftd on April 19, 2011 at 04:08 PM

    Hi William,

    We are sorry to hear that you want to cancel your JotForm account. 

    Since you're paying using your credit card, you have to cancel your account through our 3rd party payment processor Plimus. Please do not use your JotForm username and password when logging in to the Plimus website. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.