What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I want to cancel subscription

    Asked by williamchen on April 19, 2011 at 10:14 AM
    Account Status
    Nom dusuari
    Account Type
    Next Billing
    May 17th, 2011


    我要解除訂閱,但是我忘記了 我的帳號與密碼!!


    I would like to unsubscribe, but I forgot my username and password!!

    May I ask how to help me unsubscribe!!

    my mail add :  william.chen.88888@gmail.com


  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 19, 2011 at 02:00 PM


    It appears that you have paid your subscription using Paypal. To cancel your subscription with us:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Hope this helps. Contact us again if you're having any trouble cancelling your subscription.