What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form has a required upload documents field. How long are documents available to me? Are they kept on your server?

    Asked by dolores vasquez on May 29, 2013 at 10:27 AM
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    Answered by glennlee on May 29, 2013 at 10:47 AM

    Hi Dolores,

    Thanks for contacting us!

    My form has a required upload documents field. How long are documents available to me?

    When your client upload document files in your form, the files will save in your account (submission page).It will be saved in your account as long as you won't delete it manually.

    Are they kept on your server?

    Yes, upload files are saved in our server but you can also integrate your forms in dropbox, google drive. And you can also download the files on your submission page.

    Please let us know if you need further assistance.

    Thanks!