What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am having some clients that tell me that they sent a form through, they got the thank you page and I am not getting the form.

    Asked by evideopr on May 29, 2013 at 10:55 AM
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    Answered by sidharth_kch on May 29, 2013 at 12:24 PM

    @evideopr

    I checked our form's (Wedding Worksheet 3) notification setup and see that you have not set the sender email and sender name. To ensure the delivery of email, request you to please set the "Sender Email" to "noreply@jotform.com" and also set the "Sender Name".

    Let us know if this resolves your issue.

    Thanks,

    Sidharth