What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are some users having problems uploading a document and others not? Is it a browser issue?

    Asked by dvvasquez on May 29, 2013 at 11:17 AM
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    JotForm Support

    Answered by Morian on May 29, 2013 at 11:19 AM

    Hello! Yes, sometimes that may be the issue. We do apologize for that. You can simply ask your users to clear their browser's cache or try to open your form on another browser. Thanks!