Pausing contract

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    Alexander Schneekloth
    Asked on March 29, 2020 at 07:54 AM

    Hi there, due to the current world situation I'm not able to continue using Jotform. Would it be possible to just pause the contract instead of cancelling it? I already stopped all traffic and would love to have an option that makes it easy to restart later using Jotform. Best, Alex

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    Answered on March 29, 2020 at 11:11 AM

    Hi there, @Alexander!

    Thanks for reaching out to us!

    Kindly be informed that we, unfortunately, do not have a way to pause or postpone any subscriptions.

    However, please note that you can always downgrade and get refunded, if your account meets refund policy and conditions, then upgrade again once you need to use our services.

    In order to cancel your subscription and downgrade back to free, please refer to this guide.

    For more information on how you can request a refund, please refer to this guide.

    Should you have any further inquiries, we will be more than happy to help.