How I can implement your JotForm GDPR compliance?

  • Ben Polland
    Asked on March 29, 2020 at 5:03 PM

    Hi,

    i am from Germany and I want to ask how i can implement your jotform GDPR compliance. I found out that there is a cookie when i load your form, is if possible to deactivate it and what should i add in meiner privacy policy?

    I would be glad about an answer.

    Greeds

    Ben

  • Girish JotForm Support
    Replied on March 29, 2020 at 10:02 PM

    Jotform is a GDPR compliant form builder. You can read more about this compliance here https://www.jotform.com/gdpr-compliance/. 

    I did check your account and found that you have already enabled "Europe Datacenter". Please check the screenshot below:

    15855333873003 4 Screenshot 10

    Your form data is already moved to our Europe datacenter and no further steps are required from you. We also offer data processing addendums (DPAs) for our EU based customers as well. If you would like to sign a DPA, please click on the following URL to to send your request: https://www.jotform.com/gdpr-compliance/dpa/ 

    You can check out our privacy policy here: https://www.jotform.com/privacy/ 

    Could you let us know which cookie are you referring to when you load the form? Is it regarding a light box pop up when the form is loaded?

  • Ben Polland
    Replied on March 30, 2020 at 4:40 AM

    Thank you Dir your quick answer. I have attached a photo of the cookie, maybe you can help me to find out why it exist and if i have to deactivate it.


    Greeds1585557597image Screenshot 10

  • Ben Polland
    Replied on March 30, 2020 at 4:41 AM

    Here one more picture:

    1585557704image Screenshot 10

  • Girish JotForm Support
    Replied on March 30, 2020 at 7:08 AM

    If you are using Google Chrome, please check this link below on how you can clear cookies:

    https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en 

  • Ben Polland
    Replied on March 30, 2020 at 7:36 AM

    Thank you but i want to clear the cookies for everyone who enter my site, because in germany it is forbidden to get data from iframes by using cookies.

  • Ashwin JotForm Support
    Replied on March 30, 2020 at 10:17 AM

    It seems it must have been saved before you enabled EU datacenter in your account. Have you cleared your browser cache and cookies already? Please clear your browser cache and get back to us if the issue persists. The following guide should help you how to clear browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache

    We will wait for your respnse.

  • Ben Polland
    Replied on March 30, 2020 at 5:07 PM

    The Problem still exists. I think it is because of the iframe...


    Greeds

  • Girish JotForm Support
    Replied on March 30, 2020 at 7:22 PM

    I assume you are referring the form embedded on your website using iFrame code. I'm afraid while doing so, the code will contain jotform.com. There are other embed options too. You can check them out here: https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use 

    But, all these will also contain jotform.com.

    If you want to prevent jotform.com on your cookie list, then you will need to remove JotForm from your form URL and currently this option is available only for JotForm Enterprise subscribers. By using JotForm Enterprise plan, you can create custom domain names for your forms - How-to-Use-Custom-Domains-with-JotForm-Enterprise 

    Let us know if this what you are looking for.