What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I setup an autoresponder?

    Asked by cbapexanna on May 29, 2013 at 01:19 PM

    Is there a way to send an auto reply email to the sender?  I have it set up to display on the screen "thank you, your submission has been received" but the senders are requesting a message that they can archive.  Any way for the system to do this automatically?

  • Profile Image
    JotForm Support

    Answered by Morian on May 29, 2013 at 01:33 PM

    Yes, that you can actually set up an Autoresponder Email. To do that

    1.) Click on Email Alert and click Add New Email

    2.) Select Autoresponder Email and click Next

    3.) The Recipient Email here would be whatever the user supplies. Make sure you have an Email field in your form

    4.) You can then edit what information you would like to appear on the Autoresponder Email

  • Profile Image

    Answered by cbapexanna on May 29, 2013 at 02:00 PM
    Thanks! I’m trying to get the first name in the subject by using {name:first}, but it’s putting the first letter instead. Any suggestions?

  • Profile Image
    JotForm Support

    Answered by abajan on May 29, 2013 at 02:07 PM

    @cbapexanna

    If the tag for the full name is {fullName3} as in my colleague's screenshot, the tag for the first name would be {fullName3:first}.

    Please see my reply in this thread for additional info.

    Thanks