Uploaded file can't be opened via email notification

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    ivyandroses08
    Asked on March 30, 2020 at 10:16 AM

    When the application is emailed, the attached file does not go with the application.  I have to manually go into Jotform and email the file to the recipient.

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    Bert_A
    Answered on March 30, 2020 at 12:26 PM

    Hi there, thank you for reaching out.

    Normally, the image attachment should be included in the email notification.
    May I please know which of your form is in question so that I can have a closer look at it and see what exactly is causing the issue?

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    ivyandroses08
    Answered on March 30, 2020 at 01:29 PM
    This is the form:
    https://www.jotform.us/form/90875621073156
    The transcript does not get sent to the recipient I identify in my email
    option. I have to download it and send it separately.
    ...
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    ivyandroses08
    Answered on March 30, 2020 at 01:29 PM
    This is the error message she received.
    "*Whoops! Unfortunately, the page you were looking for could not be
    found...404*"
    ...
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    Eduardo_H
    Answered on March 30, 2020 at 03:59 PM

    Hi there, ivyandroses08

    Thank you for reaching out.


    I couldn't reproduce the issue on my end. The file gets sent and opened normally for both your form submission's notifications on my end.

    Is this a recurrent problem or did it happened only once? If this issue is restricted to a single user or submission, here are some hypotheses for what could have happened :


    * The file that was sent was larger than the Jotform's size limit (1GB). For more info on upload limits please refer to this article: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    * The file type that was sent wasn't one of Jotform's standard formats (pdf, doc, docx, xls, xlsx, csv, txt, rtf, html, zip, mp3, wma, mpg, flv, avi, jpg, jpeg, png, gif).
    For more info on file types and on how to allow other file types, please refer to this article: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit