What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    5th time my form was sent to a .php!!!!!

    Asked by woodyinc on May 29, 2013 at 04:01 PM

    Your site keeps jacking my forms up and I am LOSING MONEY!!!!!

    It keeps changing the "direct to a URL after submission" to a .php and it is originally set to go to a .html page and always has been.

    it is for http://www.jotform.com/?formID=21348210944954

     

    It has happened on 4 other forms too!!!

     

    GETTING REALLY SICK OF THIS AND ABOUT TO LOSE ME AS A CUSTOMER!

    -Pissed

    Page URL:
    http://nikiryder.com/page8.html

    My Forms JotForm site www
  • Profile Image
    JotForm Support

    Answered by jonathan on May 29, 2013 at 05:28 PM

    Hi,

    I tested your form http://www.jotformpro.com/form/21348210944954 in your website http://nikiryder.com/page8.html , but I am not able to reproduce the changing "direct to URL" issue you mentioned.

    After submission I was properly redirected to Thank You "STEP TWO" page https://woodyinc.com/videos/setupyouracct.html 

    Please provide us more details how the wrong redirection happen. Do you have the URL of the php page where it was wrongly redirected? 

    Continue updating us if the issue persists.

    Thanks.

  • Profile Image

    Answered by woodyinc on May 29, 2013 at 06:45 PM
    No shit. I fixed it. You need to dig into logs or something cuz your
    blowing it and pissing me and other people off that rely on me to pay their
    bills.
  • Profile Image

    Answered by jeanettebmz on May 29, 2013 at 07:41 PM

    We can relate to your frustration. However, there is nothing that indicates something changed into our servers

    Like Jonathan said before, he tested your form http://www.jotformpro.com/form/21348210944954 in your website http://nikiryder.com/page8.html , but he could not reproduce the changing "direct to URL" issue that you mentioned.

    After clicking on submit , the form redirected properly to a Thank You "STEP TWO" page https://woodyinc.com/videos/setupyouracct.html

    At any rate we are very glad to hear the issue is now resolved.

    Let us know if you need any other assistance in the future

  • Profile Image

    Answered by woodyinc on May 30, 2013 at 12:17 AM
    Its not resolved. I fixed it. You need to check your system logs as this
    keeps happening. This is a deal breaker. Ive been with u guys for 2 1/2
    years and now I have no faith in your services.
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 30, 2013 at 08:40 AM

    @woodyinc

    Like my other colleague, I am unable to find any issues with your form. I check it's settings and everything is fine. If you would be so kind to provide to us the .php url you've mentioned perhaps that would help us identify and track the problem.

    We do not have similar reports about this so far so we have no clue at the moment. However, we are here to help you analyze this issue. The php URL should be the key to figure out this.

    We'll wait your reply. Thanks and apologies for any inconveniences caused.

  • Profile Image

    Answered by woodyinc on May 30, 2013 at 02:15 PM
    Same URL, just .php at the end.
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 30, 2013 at 02:43 PM

    Was that a wrong Custom Thank You URL with .php extension at the end (on the Wizard)?

    If yes, please let us know. We will try to monitor it further to find out the source of this change from .html to .php on the Thank You URL.

  • Profile Image

    Answered by woodyinc on May 30, 2013 at 03:00 PM
    Yes, it is supposed to go to the .html page and it changed it to a .php
    which screwed everything up.
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 30, 2013 at 03:17 PM

    Thank you for provided information, and once again, we are very sorry for the inconveniences caused.

    We will keep monitoring the service. If we find anything related to the topic, we will let you know.