What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Account Over Quota

    Asked by Patrick4174 on May 29, 2013 at 05:15 PM

    Just received an email telling me my forms would be suspended at noon EST tomorrow because I'm over quota. My understanding is that 10 are allowed each month. There are only two days left in the month and this past month was a highly unusual month in terms of number of forms received. If I do nothing, will my forms be restored on June 1?

    Thanks!

    JotForm jotform account My Forms email thanks
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    JotForm Support

    Answered by jonathan on May 29, 2013 at 06:38 PM

    Hi Patrick,

    You have exceeded the 10 monthly llimit for SSL submission on your Free account. But you have a lot of submissions left for regular submission though. Perhaps you should use only the regular URL (non-SSL) to your embedded form to hold any SSL submission coming until the next month.

    For the meantime, I have notched your SSL count to 9 to avoid the disabling of the account and form. This should get you going until the resets happen for fresh submission counts. Please understand that we do this only once.

    Thanks.