What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Jot forms are going into unclompeted section even when the pay pal payments are coming through to email

    Asked by AaronScales on May 29, 2013 at 11:54 PM
    email section
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    JotForm Founder

    Answered by aytekin on May 30, 2013 at 07:49 AM

    Hello Aaron,

    Sorry to hear that. For a temporary solution you can use the the incomplete payments button to commit those pending submissions. 

    We will look into the problem and get back to your about it. 

    Is this just started happening out of the blue or was it happening before as well? 

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    JotForm Support

    Answered by NeilVicente on May 30, 2013 at 12:32 PM

    @AaronScales

    Just so you know, we are able to recreate the issue and are working on resolving this as soon as possible.

    Thank you for your patience.

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    JotForm Support

    Answered by alp_deniz on May 31, 2013 at 05:00 AM

    There was an issue regarding paypal subscription process and now it should be fixed.

    Your feedback was very valuable to us, thank you