My Jot forms are going into unclompeted section even when the pay pal payments are coming through to email

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    Asked on May 29, 2013 at 11:54 PM
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    Answered on May 30, 2013 at 07:49 AM

    Hello Aaron,

    Sorry to hear that. For a temporary solution you can use the the incomplete payments button to commit those pending submissions. 

    We will look into the problem and get back to your about it. 

    Is this just started happening out of the blue or was it happening before as well? 

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    Answered on May 30, 2013 at 12:32 PM


    Just so you know, we are able to recreate the issue and are working on resolving this as soon as possible.

    Thank you for your patience.

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    Answered on May 31, 2013 at 05:00 AM

    There was an issue regarding paypal subscription process and now it should be fixed.

    Your feedback was very valuable to us, thank you