Submission not registering

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    Taisanos
    Asked on March 31, 2020 at 11:18 AM

    I'm having issues with submissions that don't go through even though they show up as confirmed. They are being submitted from Android app with latest update. Using the system to submit service orders with client signatures and pushing the info into a google sheet. Also set to generate a pdf that gets sent to our invoicing team to generate the invoice for the service.

    When it goes through everything else works perfectly. But we've been having to do a parallel hand-written service order as a back up just in case it doesn't go through. Would love to solve this because we need to be 100% sure the submissions go through before leaving behind the hand-written sheets.

  • Profile Image
    Sam_G
    Answered on March 31, 2020 at 01:39 PM

    Hi Taisanos,

    We do apologize for the inconvenience.

    May we know how you embed your form? Is it happening to one form or all of your forms?

    Guide: How to get the form URL. 

    May we know what widget or app form you're using?

    Kindly post screenshots as well for us to better understand the issue.

    Here's the guide on how to post screenshots: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I have cleared your form cache from our server as well.

    We will be waiting for your response.

    Thank you