What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dropbox files

    Asked by cheekychappie2k2 on May 30, 2013 at 06:21 AM

    Hi, I have set my forms to work with dropbox... however, the pictures still save in jotform, making me have to clear out the saves... how do i stop image files saving in jotforms quota so it JUST saves in dropbox?


    I have read the other dropbox comments and i am no clearer... its very confusing!!


    please help

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    Answered by glennlee on May 30, 2013 at 08:58 AM


    Thanks for contacting us!

    how do i stop image files saving in jotforms quota so it JUST saves in dropbox?

    I would like to inform you that  the submission data will be uploaded first to jotform server before the submission data transfer to your dropbox. There is no option not to upload your submission files to jotform. You need to delete them manually if you don't want them to save in jotform server.

    I hope this helps.


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    Answered by cheekychappie2k2 on May 30, 2013 at 09:26 AM

    Would it not make more sense to have instead of a jotform 'insert your photo here', to make a dropbox version instead as that is taking your server load x2!!


    please advise

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    Answered by jefreylandicho on May 30, 2013 at 10:00 AM

    Jotform is designed this way to make sure that the file reaches our server before sending it to other server. By doing this, our customer will always have the original file incase the file is not available on the other server. If you need to remove the hassle of reaching quota on your account, I would advise upgrading your account to one of our paid plans

    If you have any other questions, please do contact us again.