What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Text area is not sent

    Asked by joostzitman on May 30, 2013 at 07:02 AM

    When i add a text area to a form it is not in the mail. How is this possible?

    (Text area "Opmerkingen")

    Page URL:

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    Answered by glennlee on May 30, 2013 at 09:07 AM


    Thanks for contactin us!

    If your form is already been used then you added a new field in your form you also need to add the new field in your notification settings. 

    The easy way to ensure that all fields will be included to your email notification is to create new notification email.

    Please follow the steps below.

    1. Click Setup & Embed.

    2. Click Email alerts.

    3. Click Add new email.

    4. Choose notification email.

    For more information please see this tutorial.

    Then after you created new notification, delete the old notification to avoid receiving duplicate notification email.

    Please see this tutorial on how to delete notification.